Shipping Policy:
JBJ Supply will typically ship your order via USPS, UPS or FedEx. Shipping & handling fees are disclosed, and apply to non-freight shipments to all USA addresses. Most in-stock items usually ship within one business day of payment receipt. Our shipping cutoff time is 2:00pm EST. We do not ship on weekends or holidays. Most orders over $125 ship ground shipping for free. The exceptions to this policy are wire and cable, oversized and overweight items and all items that require any special shipping or handling as required by shipping carriers, e.g. batteries. These items will require the purchaser to pay for shipping costs and will be calculated and the cost will be submitted to the purchaser prior to the completion of the transaction. Please contact us for any questions regarding special shipping requirements including expedited shipping, freight or international requests. We are happy to make special arrangements when possible. We can be reached Monday-Friday 9:00 a.m. – 5:00 p.m. EST, Saturday & Sunday – Closed. We respond to both email at info@jbjsupply.com or phone at (516) 500-3300. JBJ Supply is not responsible for shipping delays, including delays related to carrier slowness, weather conditions or other reasons, or for packages lost or misplaced by the carrier. Any estimated order-to-ship days are best-effort estimates and do not represent a commitment by JBJ Supply to meet any such timelines. Any address correction requests after a product is shipped will be subject to carrier-imposed address-correction charges. We can only ship to street addresses, not to P.O. Boxes.
Return Policy:
Please contact us if you have any questions. We can be reached Monday-Friday 9:00 a.m. – 5:00 p.m. EST, Saturday & Sunday – Closed. We respond to both email at info@jbjsupply.com or phone at (516) 500-3300. We pride ourselves on making every situation right and working with all of our customers. JBJ Supply offers a 30 day return policy on most products. All returns require a Return Materials Authorization (RMA) number before shipping your product back to us. No returns will be accepted without an RMA number. Any packages returned without a valid RMA # will be refused by receiving and returned to the sender. Any order that has not shipped may be cancelled without penalty, except that orders for special order products may not be cancelled for any reason. All products returned for refund must be in the unopened original box with all accessories and in new, unused condition with the factory seal. Product must be received in mint condition so they can be re-sold as new (clean, undamaged, unused, unopened and complete in the original manufacturer packaging with the factory seal intact). Opened items are not eligible to be returned for refund. A minimum 15% restocking fee shall apply on all returns. To ensure that the product remains in returnable condition, please do not use the product box as the shipping box. You must repackage in another box with appropriate packing materials. Contents of the package not matching the information on the RMA form will be cause for return of all equipment. Any shipping/handling fee paid is non-refundable, and buyer pays for return shipping. Installation and labor fees are not refundable for any reason, nor are installation materials. For items with free shipping offers, our cost of shipping will be deducted from the refund amount. Please contact us in case of defect. We will attempt to resolve the issue via phone or email. In case the item must be returned for repair, you MUST obtain an RMA # and return instructions from us before returning the item. Buyer pays for return shipping. Units returned will be tested and if found defective, repair will be attempted. If repair is not possible, a replacement will be shipped. Units returned and found not to be defective will be returned at customer's expense. Units found to have been damaged by customer will also be returned at customer's expense. All manufacturer warranties stay in full effect. We make no representations, express or implied, with respect to the compatibility of a purchased product with your system or environment, or its suitability for any particular purpose. Please verify that the product will fit your requirements prior to purchase. While our return rules may seem quite strict, they are there to protect you as well as us. They set out the rules in advance. If you have any issues or concerns please contact us. We are happy to work with you to make the situation right.